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What should I do with an RSA if some headlines fail policy review but the ad keeps running?

A quick primer

The fact that an ad keeps running with some assets disapproved isn't a bug — it's a direct consequence of RSA architecture: each individual asset (headline or description) goes through its own policy review independently, rather than as one indivisible unit with the ad. This is confirmed by an officially documented parallel example: when campaign-level assets (shared headlines/descriptions that can be used across multiple RSAs) fail policy review, other approved creatives and campaign-level assets are used for serving instead — the system automatically substitutes the disapproved element with one that's working. The same logic is officially documented for text disclaimers as well: if a disclaimer asset is disapproved on policy review, the ad keeps showing — a different description line, or one pinned to the first position, is used in place of the disclaimer.

The general principle: Google provides a separate review status for both ads and individual assets, and you can check an asset's specific status in the interface, not just the ad's overall status. A disapproved asset simply drops out of the pool available for assembling combinations — the remaining approved headlines and descriptions keep being used as normal, and the ad itself keeps its "Eligible" status as long as the disapprovals aren't severe enough to affect the ad as a whole.

What to check before you touch anything

  • The status of each individual asset via the status column in the asset report, not just the ad's overall status — this lets you see exactly which headlines/descriptions are disapproved.
  • The reason for disapproval on each asset ("Policy details") — the specific policy cited determines what needs to be fixed.
  • How many assets are affected — a single disapproval in a large pool usually isn't critical to the ad overall; disapproval of a large share of the pool reduces diversity and can meaningfully hurt Ad Strength and reach.
  • Whether the disapproved assets happen to be pinned — if so, the impact is more serious: a pinned position may go blank or fall back to a substitute, which is worth checking separately.
  • Whether the disapproval coincides with a recent policy update at Google Ads, in which case previously approved text may have been re-evaluated on re-review.

Possible approaches

  • If the disapproval is legitimate (the text genuinely violates a policy) — rewrite that specific asset to match the cited reason and resubmit it for review, without touching the rest of the pool.
  • If the disapproval looks like an error — appeal the decision on that specific asset through the interface, rather than deleting or rewriting text that substantively complies with policy.
  • While a disapproved asset is unresolved, don't just leave it in the pool as-is — an inactive, disapproved piece of text isn't serving, so the ad's effective asset pool is temporarily smaller than the field count suggests.
  • If a significant share of the pool is disapproved — temporarily compensate by adding new headlines/descriptions that clearly comply with policy, to avoid losing diversity and Ad Strength while the disapproved assets are fixed or confirmed via appeal.
  • Check asset status (not just ad status) regularly as part of ongoing monitoring — partial disapprovals can accumulate unnoticed, especially in accounts with a lot of assets and frequent policy updates.